Delete your Strada account

Effective date: 5 November 2026 · Strada for Android

Request deletion of your Strada account and its associated cloud data. You do not need to have the app installed.

Delete directly in Strada

In the app, open Profile → Delete account. Confirm your sign-in when asked: reselect the same Google account, or enter the account password if you signed up with email and password. Strada pauses sync, removes the cloud profile and deletes the Firebase Authentication account. It also clears favourite routes, saved places, home/work shortcuts and history for this account on this device and turns analytics off here. If a step fails, the app reports it and lets you retry.

Request deletion without the app

1. Email Strada support
   Send a message from the email address associated with your Strada account. This helps us verify that the account is yours.
2. Use the subject “Delete my Strada account”
   In the message, ask us to delete your Strada account and associated data. Do not include your Google password or verification codes.
3. Watch for our reply
   We will verify ownership, arrange deletion and confirm the result by email. If you no longer have access to the original email address, contact support for help; do not post account details publicly.

This button opens a draft in your email app. You need to send the message yourself. You can also write directly to:

What will be deleted

• Your Strada sign-in account in Firebase Authentication.
• The linked Cloud Firestore user record, including the stored email address, synced favourite routes and places (including home/work shortcuts, names, addresses and coordinates) and Strada+ access status.

Deleting the account removes its cloud preferences and access status. If you sign in again later, a new Strada account may be created.

What to remove on your device

An email-based cloud-deletion request does not remotely erase app storage on your devices. In-app deletion also clears personal data on the device used for the request, as described above. To remove local preferences, cached transport data and the signed-in session, clear Strada’s storage in Android settings or uninstall the app. Review your Android backup settings if you also want to remove device backups.

Retention and timing

Requests are handled manually after account ownership is verified. We will respond without undue delay and within the time limits required by applicable law. If we need more information or an extension permitted by law, we will explain this in our reply.

If specific records must be retained to meet a legal obligation or resolve a security issue, we will explain which records, why they are needed and for how long. A minimal deletion marker containing the former account UID and request time, without email, name or favourite routes, may be retained to prevent old sessions from recreating the profile. It can be removed during administrative cleanup after authentication tokens have expired and deletion has been confirmed. Provider logs and backups follow their normal retention and deletion processes; Firebase states that Authentication backup removal can take up to 180 days. Analytics statistics that no longer identify you may remain. For questions about analytics data associated with a particular installation, include that request in your email.

Delete data without closing your account

You can also email support to request deletion of synced favourites or other personal data while keeping the account. Specify what you want removed. We will explain any effect on app features before acting.

For more information, read the Privacy Policy.